New Trouble Ticket System

General topics and discussion on Valor.
User avatar
smga3000
Knight
Posts: 99
Joined: Mon May 09, 2016 4:47 pm

New Trouble Ticket System

Postby smga3000 » Sat May 14, 2016 4:12 pm

Hi Valorians,

We're implementing a new trouble ticket system that is going to be much easier to use for both you and us. Don't worry, we aren't losing all the old tickets, but going forward, this is what we'll be using. Please come and make a profile there when you have something to report. http://osticket.valor-game.com/
---
Valor Game Community Liason
http://www.valor-game.com/
http://osticket.valor-game.com/ Trouble Ticket System

Ruby408
Lancer
Posts: 10
Joined: Fri Jun 01, 2012 2:04 am

Postby Ruby408 » Sat May 14, 2016 4:44 pm

Thank you so much.... I'm really impressed already with your speedy responses and now this new support ticket system. Way to go!!!!

User avatar
smga3000
Knight
Posts: 99
Joined: Mon May 09, 2016 4:47 pm

Postby smga3000 » Sat May 14, 2016 5:06 pm

Thank you Ruby408. I hope we can get everyones trust back quickly by delivering on what we're talking about here.
---

Valor Game Community Liason

http://www.valor-game.com/

http://osticket.valor-game.com/ Trouble Ticket System

S1N
Lancer
Posts: 2
Joined: Sun May 15, 2016 12:05 am

Postby S1N » Sun May 15, 2016 12:06 am

When can android users expect a updated Valor experience?

Damecan
Lancer
Posts: 8
Joined: Sat May 14, 2016 2:43 am

New system response time

Postby Damecan » Sun May 15, 2016 5:11 am

Must say things look hopeful!!!!!! Response time excellent. If closure is as good and Valor becomes glitch free, thus avoiding so many tickets, Valor will once again be the excellent game it was 3 years ago.

User avatar
smga3000
Knight
Posts: 99
Joined: Mon May 09, 2016 4:47 pm

Postby smga3000 » Sun May 15, 2016 8:54 am

S1N wrote:When can android users expect a updated Valor experience?


The vast majority of issues are in the backend engine, which can manifest differently on different platforms. It is that backend engine we are currently rewriting with an expectation of releasing next month. We'll then be working on what is left on the various remote platforms.
---

Valor Game Community Liason

http://www.valor-game.com/

http://osticket.valor-game.com/ Trouble Ticket System

jackman
Lancer
Posts: 1
Joined: Thu May 12, 2016 3:37 pm

Postby jackman » Mon May 16, 2016 9:36 am

FYI, there have been some difficulties with the new ticketing system, namely uploading screenshots. I've updated a few things, and it seems to be working. If you have any more difficulty, submit a ticket. Thanks!

User avatar
smga3000
Knight
Posts: 99
Joined: Mon May 09, 2016 4:47 pm

Postby smga3000 » Wed May 18, 2016 9:34 am

If you are also a member on Kakao, if you leave your Kakao ID in your report, that would be helpful. We have some things we're working on that some live feedback would be a good thing.
---

Valor Game Community Liason

http://www.valor-game.com/

http://osticket.valor-game.com/ Trouble Ticket System

FeistyMinx
Lancer
Posts: 6
Joined: Fri May 13, 2016 9:07 pm

Postby FeistyMinx » Wed May 18, 2016 10:16 am

I have included my kakao ID on the recent reply to the support ticket . Hope to hear from you guys soon.
Thank you .

del6791
Lancer
Posts: 12
Joined: Mon Apr 02, 2012 1:58 pm

Postby del6791 » Thu May 19, 2016 4:43 am

Would just like to say a big thanks to Shawn Gordon in support who helped me finally get my account working again on this site.
I did have trouble posting ss on ticket the other day also but as you state in the post above it was sorted.
If your doing your best to help here I'm sure you all are doing your best to get the game better also.
Many thanks.


Return to “General”

Who is online

Users browsing this forum: Google [Bot] and 12 guests