Valor helpdesk

General topics and discussion on Valor.
LordSuperbar
Lancer
Posts: 2
Joined: Fri Nov 25, 2011 1:10 pm

Valor helpdesk

Postby LordSuperbar » Fri Nov 25, 2011 1:14 pm

Does anyone know how long it takes for the helpdesk to reply to your emails?
I am waiting 2 days now for them to fix a problem for me that is driving me mad!!!

User avatar
DanielJ
Guardian
Posts: 247
Joined: Mon Oct 24, 2011 11:38 am
Location: Sweden

Postby DanielJ » Fri Nov 25, 2011 3:46 pm

What's the problem? And it takes time because they've much to do.
For support in game, please go to:
Portal > ? (Question Mark - Upper right of the screen) > Support > Mail Icon
For support outside of the game, please go to:
http://playmesh.zendesk.com/home

User avatar
Mr. O
Scholar
Posts: 385
Joined: Wed Nov 16, 2011 7:03 am
Location: USA

Postby Mr. O » Fri Nov 25, 2011 7:56 pm

They are normally very quick but it is a holiday weekend.
What's your problem though, we may be able to help.

LadyBeautiful
Lancer
Posts: 8
Joined: Wed Nov 23, 2011 2:00 am

Postby LadyBeautiful » Sun Nov 27, 2011 5:46 am

Yes. I'm waiting for 3 days already and nothing happen.

admin
Lancer
Posts: 9
Joined: Sun Oct 16, 2011 7:01 am

Postby admin » Mon Nov 28, 2011 2:24 pm

Hi Ladybeautiful, we're drilling through the support backlog. Yes, Mr. O's right-it was a major holiday weekend in the US. Sorry for the inconvenience and we'll get to your request soon.

Cooldaddio5
Lancer
Posts: 3
Joined: Fri Apr 13, 2012 11:24 pm

Postby Cooldaddio5 » Mon Apr 22, 2013 4:37 pm

Anyone know if or when the game will come back on? I was getting messages they were doing maintenance, but now it is telling me to check my Internet connection, which is working fine.


mclueppers2
Knight
Posts: 50
Joined: Tue Apr 23, 2013 4:10 am
Location: W198, GW2

Postby mclueppers2 » Wed Apr 24, 2013 7:02 am

I just want to ask is it common for you guys to use auto-response features in your Helpdesk? Regardless of the fact with what kind of problem one addresses the support[at]quarkgames.com the reply is:

David Apr 23 12:38
Hello!
Valor servers are currently down, though we are actively working to bring them back online. Consequently, our support response times will be delayed. We do apologize for the outage, and appreciate your patience at this time.
If you would like updates on the server status, please refer to the following link:
http://forum.quarkgames.com/showthread.php?6230-Valor-Status-as-of-4-22-13-at-17-38-hours.-Valor-is-down
Thanks, and play on!
theChungle
Check out our website! http://www.ValorGame.com
Be sure to like us on FaceBook! http://www.facebook.com/ValorTheGame

Orlor

Postby Orlor » Wed Apr 24, 2013 11:42 am

Only in situations like this do we use a mass macro like that. Due to the server issues the support response time is longer than usual so that message is being sent out to make people aware of that.

mclueppers2
Knight
Posts: 50
Joined: Tue Apr 23, 2013 4:10 am
Location: W198, GW2

Postby mclueppers2 » Wed Apr 24, 2013 12:27 pm

Orlor wrote:Only in situations like this do we use a mass macro like that. Due to the server issues the support response time is longer than usual so that message is being sent out to make people aware of that.


So practically you stopped any other company activity until you resolve the issue?


Return to “General”

Who is online

Users browsing this forum: No registered users and 11 guests